Privacy Policy

This Privacy Policy explains how Mega Pet Warehouse collects, uses, and protects your personal information when you visit our website or make a purchase from us.

We take your privacy seriously and are committed to handling your data in full compliance with the UK General Data Protection Regulation (UK GDPR) and all applicable UK data protection laws.

Who We Are

Mega Pet Warehouse
Address: Industrial Estate, Unit 16 Sefton Ln, Maghull, Liverpool L31 8BX, United Kingdom

Phone: 01519367928
Email: contact@megapetwarehouse.uk
Website: www.megapetwarehouse.uk

Information We Collect

Information You Provide to Us

When you place an order or get in touch with us, we may collect the following information:

Your full name
Email address
Phone number
Billing and shipping addresses
Payment details (processed securely through trusted third-party providers)
Your order history and purchase records

Information Collected Automatically

While you browse our website, we may automatically collect:

Your IP address
Browser type and device information
Pages you visit and time spent on our site
The website you came from before visiting us

We use this information to improve our website and enhance your shopping experience.

How We Use Your Information

We use your personal information for these purposes:

Processing and delivering your orders
Providing customer support and assistance
Keeping you updated about your purchases
Improving our products, services, and website
Meeting legal and regulatory requirements
Protecting against fraud and maintaining website security

We only process your personal data when we have a valid legal reason to do so.

Our Legal Basis for Processing

Under UK GDPR, we rely on the following legal grounds:

To fulfil our contract with you when you make a purchase
To comply with legal obligations
For our legitimate business interests
Based on your consent, where required

When We Share Your Information

We may share your information with trusted partners who help us run our business, including:

Payment processing companies
Shipping and delivery services
Website hosting platforms like Shopify
Analytics and marketing service providers

All our partners are required to protect your data and comply with data protection laws.

We never sell or rent your personal information to anyone.

International Data Transfers

Some of our service providers may be based outside the United Kingdom. When this happens, we make sure appropriate safeguards are in place to protect your information.

How Long We Keep Your Information

We keep your personal information only as long as needed to:

Complete your orders
Meet legal and regulatory requirements
Resolve any disputes or issues
Enforce our terms and policies

When we no longer need your information, we securely delete or anonymise it.

Your Legal Rights

UK data protection law gives you the following rights:

Access the personal information we hold about you
Ask us to correct any inaccurate information
Request deletion of your information
Object to or restrict how we use your data
Receive a copy of your data in a portable format
Withdraw your consent at any time

To exercise any of these rights, simply contact us using the details below.

Cookies

We use cookies to make our website work better and improve your experience. You can control cookies through your browser settings.

Security Measures

We use appropriate technical and organisational measures to keep your personal information safe. All payments are processed securely through trusted payment providers.

Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

Mega Pet Warehouse
Address: Industrial Estate, Unit 16 Sefton Ln, Maghull, Liverpool L31 8BX, United Kingdom

Phone: 01519367928
Email: contact@megapetwarehouse.uk
Website: www.megapetwarehouse.uk

Opening Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 4:30 PM
Sunday: Closed